23 Jul Future Forwarding’s Domestic Service
Commodity – High speed /high volume mailing machines used by healthcare, insurance and financial companies. Shipment can be 1 unit or as many as 21 different machines.
Problem – Damaged shipments arriving at Neopost’s customer (end user). Product is sensitive to rough handling and moisture. A secondary concern of Neopost was the on-time performance of the carriers. Current mode being used was traditional LTL.
Solution – Provide nationwide delivery coverage by utilizing a network of trucks that had available space outbound Atlanta to delivery markets required by Neopost. Network provided 1 pick 1 drop service which significantly reduced handling of their units. The network allowed more flexibility on final mile delivery as well as more overall shipment control (last minute diversion or delivery delay caused by the customer). A by-product of the program was an increase in on-time performance that traditional LTL struggled with.
Morphed Solution – As Neopost’s customer base grew so did the need to expand our service to them. FFC now provides white glove, inside delivery with debris removal upon request. Carpet protection when requested by the customer along with high COI approval for buildings that require special delivery clearance.