A great customer experience starts with a specifically curated list of assets, the most important of those being great people. Then providing those people with the tools, education, and context...
Congress has seen a major effort meant to empower the shipping industry's regulator and strengthen the hand of shippers introduced in the Senate. The Ocean Shipping Reform Act (OSRA) has...
Because shipments are now leaving warehouses for consumers rather than exclusively distribution centers or retailers, the need to have a process for managing customer-level returns is of increasing importance to...